Privacy Policy

1. Introduction

InFieldTek LLC ("InFieldTek," "we," "us," or "our") operates the daleo platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use daleo services, including our SMS platform, website at daleo.ai, and any associated applications.

By using daleo, you consent to the data practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Service.

This Policy applies to all users of daleo including account holders, team members added to accounts, and visitors to daleo.ai.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account registration information: name, business name, phone number, email address, trade type, and location
• Business information: rates, pricing, supplier details, customer information, job records, and financial data
• Communications: all text messages, voice communications, and other interactions with your daleo agent
• Photos and documents: receipts, blueprints, business cards, price lists, and any other images or documents you submit
• Payment information: billing details processed and stored by Stripe, Inc. InFieldTek does not store full payment card numbers
• Emergency contact information: contact details you provide for emergency notification purposes

2.2 Information We Collect Automatically

When you use daleo, we automatically collect:

• Usage data: message frequency, feature usage, response times, and interaction patterns
• Device information: phone number, carrier information, and device type
• Location data: GPS coordinates when provided for job site clock-in or location-based features
• Log data: server logs, API call records, and error logs
• Behavioral health metrics: anonymized usage patterns used to optimize service delivery

2.3 Information From Third Parties

We may receive information about you from third-party services you connect to daleo, including:

• QuickBooks Online: customer records, invoice history, and service data when you authorize the integration
• Stripe: payment processing status and transaction records
• Twilio: message delivery status and call records

3. How We Use Your Information

InFieldTek uses the information we collect to:

• Provide, operate, and improve the daleo Service
• Process your transactions and manage your subscription
• Generate AI-powered business documents, quotes, invoices, and analyses on your behalf
• Send you service notifications, account alerts, and operational communications via SMS
• Facilitate dispatch, job assignment, and team communications
• Detect and prevent fraud, abuse, and security incidents
• Analyze usage patterns to improve AI model performance and service quality
• Comply with legal obligations
• Respond to your support requests and communications

We do not sell your personal information to third parties. We do not use your information for advertising purposes. daleo is ad-free.

4. How We Share Your Information

We share your information only in the following circumstances:

• Service providers: We share data with third-party providers who help us operate daleo, including Anthropic PBC, Twilio Inc., Stripe Inc., Supabase Inc., DigitalOcean LLC, Google LLC, Deepgram Inc., and ElevenLabs Inc. These providers are contractually obligated to protect your data.
• Business transfers: If InFieldTek is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and subject to a different privacy policy.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
• With your consent: We may share your information for any other purpose with your explicit consent.

We do not share your personal information with third parties for their marketing purposes. Mobile information, including phone numbers and SMS opt-in data, will never be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Storage and Security

Your data is stored in the United States, East US region, on AWS-backed cloud infrastructure provided by Supabase Inc. Additional processing infrastructure is hosted on DigitalOcean LLC servers in the San Francisco region.

InFieldTek implements the following security measures to protect your data:

• Encryption at rest using AES-256 encryption
• Encryption in transit using TLS/SSL for all data transmissions
• Post-quantum cryptographic standards including CRYSTALS-Kyber and CRYSTALS-Dilithium
• Access controls limiting employee access to customer data on a need-to-know basis
• Regular security monitoring and incident response procedures

No method of transmission or storage is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specific retention periods include:

• Active account data: retained for the duration of your subscription plus 30 days following cancellation
• Free trial data: retained for 30 days following trial expiration if no paid subscription is initiated
• Conversation history and photos: retained for the duration of your account plus 30 days
• Financial and transaction records: retained for 7 years as required by applicable tax and accounting regulations
• Backup data: may be retained for up to 90 days in backup systems following deletion from primary systems

You may request earlier deletion of your data by contacting help@daleo.ai, subject to our legal obligations to retain certain records.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to our legal obligations
• Portability: You may request your data in a portable format
• Opt-out of communications: Text STOP to our designated number to opt out of non-essential SMS communications

To exercise any of these rights, contact us at help@daleo.ai. We will respond within 30 days.

8. Cookies and Similar Storage

Our website at daleo.ai does not set cookies and does not use analytics or tracking tools.

The daleo app keeps your sign-in on your own device, so you stay signed in. If you open an invitation link or a referral link, we set one small cookie that remembers that invitation or referral code for 7 days, so it can be applied when you sign up. These are needed for the service to work, and we use them for nothing else.

We do not use cookies or any other tracking technology for advertising, and we do not take part in cross-site tracking or behavioral advertising networks.

9. Children's Privacy

daleo account holders must be at least 18 years of age. daleo is not directed at children under 13 years of age, and we do not knowingly collect personal information from children under 13.

Account holders are responsible for ensuring appropriate parental or guardian consent exists for any minor users added to their accounts.

10. Third-Party Links and Services

daleo integrates with third-party services including Intuit QuickBooks Online, Stripe, Twilio, Anthropic, Google, Deepgram, and ElevenLabs. This Privacy Policy does not apply to those third-party services. Each provider maintains its own privacy policy governing their data practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via SMS to your registered number and update the Effective Date at the top of this Policy.

Your continued use of daleo after any changes constitutes your acceptance of the updated Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: help@daleo.ai
• Website: daleo.ai
• Company: InFieldTek LLC
• Jurisdiction: Wyoming, United States

We are committed to resolving any privacy concerns and will respond to all inquiries within 30 days.